Reparaciones

¿Cómo puedo saber si puedo reparar mi producto?

Consulta con servicio al cliente o un asesor de la marca para que te orienten en lo relacionado con reparación o venta de repuestos.

Si luego de vencido el tiempo de la garantía, el articulo adquirido sufre algún daño o avería, resultado de su uso o de una mala manipulación, este se puede reparar según el caso en los tiempos establecidos y siendo los costos asumidos por el cliente.

No se aceptarán envíos contra entrega para cambios, devoluciones y reparaciones, es el cliente quien asume estos costos de envíos, de no ser así el paquete no será recibido por CANARIAM®.

El costo del envío de los productos que son por cambios, devoluciones y reparaciones que están dentro del tiempo y cumplen las condiciones para ser aplicable es asumido por el cliente

Tiempos de respuesta

Una vez el producto ingresa a las instalaciones de CANARIAM® con la documentación requerida (formato de reparación diligenciado y firmado por el cliente), CANARIAM® le indicará al cliente el número de radicado de solicitud de reparación dentro de las 24 horas siguientes de recibido y dará respuesta en un plazo máximo de 8 días hábiles, si dicha reparación es procedente o no y la justificación en caso de ser negativa la solicitud

Contactar a servicio al cliente

- Comuníquese con Servicio al cliente, así:
- Teléfono: (604) 448 26 68 ext. 122
- Celular: +57- 3174320492
- e-mail: servicioalcliente@canariam.com

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